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Privacy Policy

Effective Date: May 1, 2025

At Discount Water Heaters (“DWH,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, request a quote, schedule service, or sign up for SMS alerts.

By using our site or providing your information, you agree to the practices described in this policy. This policy is compliant with Florida law and applicable federal privacy regulations.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, service address, and other contact details you voluntarily provide when requesting a quote, scheduling service, or signing up for updates.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on site, clickstream data, and other analytical data collected via cookies and similar technologies.

Location Data: General location based on IP address or GPS, if enabled.

2. How We Use Your Information

We may use your information to:

  • Provide quotes, schedule service, and fulfill customer requests.
  • Communicate with you via email, phone, or SMS messages (if you opt in).
  • Improve our website and services.
  • Send updates, promotions, or special offers related to our services.
  • Comply with legal obligations and protect against fraud or abuse.

3. SMS/Text Messaging

By providing your phone number and opting into SMS communications, you agree to receive text messages from DWH related to appointments, promotions, and service reminders.

  • Message frequency may vary.
  • Message and data rates may apply.
  • You may opt out at any time by replying STOP or contacting us directly.

We do not share your mobile number with third parties for their marketing purposes.

4. Cookies & Browser Cache

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember user preferences and improve website performance.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. However, some features of the site may not function properly without them.

Cache

Your browser may store cached files from our website to speed up loading times. This may include images, style sheets, and other site data. You can clear your browser cache at any time through your browser settings.

5. Data Sharing & Third Parties

We do not sell your personal information. We may share your information with trusted service providers who assist with website analytics, customer service, or communications- but only to the extent necessary to perform their functions.

We may also disclose information if required by law, court order, or to protect our legal rights.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no online transmission or storage method is 100% secure.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13 years old.

8. Your Rights & Choices

You have the right to:

  • Access or update your personal information.
  • Opt out of marketing communications, including SMS and email.
  • Request deletion of your personal data, subject to legal retention requirements.

To exercise any of these rights, please contact us using the information below.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

Discount Water Heaters
2713 Peter Road
Fort Pierce, FL 34945
Email: contact@discountwaterheaters.com
Phone: (772) 202-6671

10. Updates to This Policy

We may update this policy from time to time. When we do, we will revise the “Effective Date” at the top of the page. Your continued use of our website means you accept the updated policy.

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Success Stories

Our customers love how easy and stress-free the process is. From quick installations to reliable service, read their stories to see how we've made a difference in their homes.
“I usually dread dealing with home services, but this was actually…easy? I got the quote, booked it online, and paid in installments with financing. No stress at all.”.”
“My water heater died overnight. I uploaded a photo to their site while I was still half-asleep, and they had someone here same day. Total lifesavers.”
“Didn’t even have to pick up the phone. Sent a picture, got a quote, booked a time from my couch. They showed up exactly when they said and had hot water back in two hours.”
“Wasn’t sure what was wrong so I just snapped a photo and sent it in. They replied super fast, came out the same day, and fixed it without trying to upsell me. Honest, fast, and affordable.”
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